Collection: One-Year Limited Warranty
MASITEK INSTRUMENTS INC. LIMITED WARRANTY
Masitek Instruments Inc. (Masitek) warrants that the CracklessEgg™ electronic sensor and supplied accessories (Product) will be free from defects in materials and workmanship for a period of one (1) year from the original date of shipment. If the product proves defective during
the warranty period, Masitek, at its option, will: a) repair the product by means of telephone support or depot service at no charge for parts or labor; or b) replace the product with a comparable product which may be new or refurbished.
These warranties shall not apply to any defect or damage as a result of:
- failure to use the Product as directed in the supplied Product documentation,
- connection to, or use with, accessories other than those supplied with the Product,
- modification of the Product other than by Masitek service personnel,
- damage that occurs during shipping of the Product,
- in the case of the eggshell, cracks or breakage due to drops onto hard surfaces.
The programming code contained in the CracklessEgg electronic sensor and the CracklessEgg mobile app are supplied as is and Masitek is not liable for any defects in, or unexpected behavior of, said programming code. During the warranty period stated above, Masitek shall provide the Customer with updates to the programming code as they become available free of charge.
THESE DESCRIBED WARRANTIES ARE GIVEN BY MASITEK INSTRUMENTS INC. WITH RESPECT TO THIS PRODUCT AND ITS RELATED ACCESSORIES IN LIEU OF ANY OTHER WARRANTIES, EXPRESSED OR IMPLIED. MASITEK’S RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS AND ACCESSORIES IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER UNDER THESE WARRANTIES.
Some states, provinces and countries do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of warranties, so the above limitations or exclusions may not apply to you. These warranties give you specific legal rights, and you may also have other rights that vary by state, province, or country.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT AND AT NO TIME SHALL MASITEK AND/OR ITS REPRESENTATIVES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGE (INCLUDING LOSS OF PROFITS). NO OTHER ENTITY IS AUTHORIZED TO MAKE ANY OTHER WARRANTIES ON BEHALF OF MASITEK INSTRUMENTS INC.
To obtain warranty service, the Customer must first utilize support materials shipped with the product and that is available at cracklessegg.com/support. If the problem persists the Customer shall contact Masitek Technical support at support@masitek.com for further assistance. If deemed necessary by Masitek Technical Support staff, the Customer will be provided with a Return Merchandise Authorization (RMA) and instructions for returning their product for repair. Masitek Instruments Inc. is not responsible for any product returned without a valid RMA. Your original box and packaging materials should be kept for storing or shipping your Product.